Placeholder copy. This policy is a working draft. Every highlighted number, time frame and fee is placeholder copy and must be confirmed before it applies to any order.
Where we ship
Trailynamo Bikes currently ships to the contiguous United States[placeholder]. Complete bikes are delivered to an authorised dealer for final assembly, safety check and handover. Parts and accessories may be shipped directly to riders.
Dispatch times
- In-stock bikes: dispatched within 3–5 business days[placeholder].
- Parts and accessories: dispatched within 1–2 business days[placeholder].
- Pre-order models: dispatch date shown at time of order.
Shipping costs
Bike delivery to your chosen dealer costs $0 (included)[placeholder]. Parts orders over $100[placeholder] ship free; smaller orders carry a flat fee of $9.95[placeholder].
Dealer orders
Dealer stock orders follow the freight terms in each dealer agreement. Partners receive tracking for every pallet and priority dispatch on warranty parts.
Damaged or missing items
Inspect your delivery on arrival and report damage within 48 hours[placeholder] to sales@trailynamobikes.com with photos of the packaging and item. We'll arrange a replacement or repair at no cost to you.
Batteries
Lithium-ion batteries are shipped as regulated goods by ground freight only. Some delivery options may be unavailable for orders that include a spare battery.
Questions about this policy? Email sales@trailynamobikes.com.